The Insurbreak Podcast - Insurance Insights
Looking for the smartest trends and innovations in insurance? Join experts and executives on this podcast covering innovative practices, technology advancements, the latest trends, talents, and more. Tune in and join us! To discuss being a podcast guest, or for any inquiries, reach out to us via InsurBreak@gmail.com
The Insurbreak Podcast - Insurance Insights
Unlocking Frictionless Customer Experience with Recommendation Engines
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Ash Faraj
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Season 2
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Episode 5
In this last episode of the InsurBreak Podcast, discover major key takeaways from Tiffany Grinstead, VP of Personal Lines Marketing at Nationwide!
- Challenges Addressed: Customer acquisition and retention tackled with AI and digital tools.
- Nationwide's Marketing Magic: Data-driven segmentation for tailored messages to the right audience.
- Innovation Insights: Telematics programs, smart home offerings, and the leap into independent agent models.
- Consumer-Agent Dynamics: Unveiling surprising gaps in insurance literacy amid economic uncertainties.
- AI's Transformative Role: Cautionary exploration of legal aspects and the power of recommendation engines.
- Tech for Risk Mitigation: Connected cars, Smart Home programs, and strategic partnerships in action.
- Diversity and Inclusion Spotlight: Personal stories and Nationwide's commitment to embracing diversity.
